Winter freezes, summer storms and the leaks that follow in Keller
Keller sits on the western fringe of the Eastern Cross Timbers, and its homeowners see both hard freezes and heavy storm seasons. The National Weather Service lists an average of 29 freezes per season at the Dallas/Fort Worth station and a normal of 37.01 inches of rain a year, so burst pipes in winter and roof or window leaks in spring are both planning items.
If a freeze has split a supply line, emergency water removal is the first call. If rain is coming through a ceiling, water damage repair rebuilds after the roof is sealed and the structure is dry.
Emergency dispatch for Keller, around the clock
24/7 dispatch
Calls are answered at any hour, and same-day response is available when crews are free. We never promise a specific arrival time.
Where we work
Around Keller Town Center, along Keller Parkway and Davis Boulevard, and in every address in 76248 and 76244.
A Friday note
Keller Public Works office hours run Monday through Thursday, but its 24/7 dispatch line stays open, so a Friday problem has a number too.
Emergency dispatch for Keller is available around the clock.
What to do when water is spreading in Keller
Call right away if water is moving through the ceiling, if more than one room is wet or if a pipe has split. A fast look at water mitigation shows what happens after extraction.
Stop the source
Turn off the main water valve, or the appliance valve if a washer or dishwasher hose is the source.
Power and safety
Do not touch outlets in a wet room, and call the utility or 911 if water is near the electrical panel.
Protect what you can
Move furniture off wet carpet and lift valuables onto counters or beds in dry rooms.
Then call the line
Give the dispatcher your street, the source and how long the water has been running.
Water still spreading in Keller?
Call the 24/7 line. Scope and price are explained before work starts.
Keller growth and what it means for houses
Keller grew from 827 residents in 1960 to 45,776 in 2020, and the fastest growth came between 1970 and 1990. That means a large share of homes are 35 to 55 years old, while newer subdivisions have filled in around them. Older homes have aging plumbing and roofs, and newer ones can have appliance and supply line failures that nobody notices for days.
City Hall sits in Keller Town Center on Bear Creek Parkway, near the headwaters of Big Bear Creek. If you are in a low spot near a creek or drainage channel, check the FEMA flood map for your address and ask your insurer about flood coverage.
What Keller says about its water and drainage
Keller purchases its water from the City of Fort Worth. Its 2021 drinking water report lists total hardness of 6 to 11 grains per gallon. Keller Public Works handles water distribution, wastewater collection and drainage.
For emergencies such as water leaks and sewer problems, the city lists a 24/7 Public Works dispatch line at 817-743-4200. Call it for a public-line problem, and call us for damage inside your home.
Keller problems by season
| Season | Common problem | Read next |
|---|---|---|
| Winter | Frozen and split supply lines | Emergency water removal |
| Spring | Roof and window leaks in storms | Water damage repair |
| Summer | Condensate line backups and humidity | Mold remediation |
| Any time | Appliance hose and water heater failures | Water damage cleanup |
Keller on the map
Keller and the surrounding area
Keller was incorporated on November 16, 1955, and it sits east of Interstate 35W and south of Highway 114, with U.S. 377 on its western border. Its slower growth after 1990, 15.5 percent between 2010 and 2020, means newer subdivisions sit beside houses that have had decades of wear.
Our crews also cover Colleyville and Haltom City with the same line, so a call from any of them reaches the same dispatcher. To reach a dispatcher, call (817) 623-9267.
Questions we hear from North Richland Hills homeowners
Yes. The line is answered 24/7, and we offer same-day response when crews are free. We do not promise a specific arrival time.
Yes. We serve 76248 and 76244, from Keller Town Center to addresses along Keller Parkway and Davis Boulevard.
Keller Public Works office hours run Monday through Thursday, but its dispatch line at 817-743-4200 is open 24/7 for public-line problems, and our line is also open every day.
Keller purchases its water from the City of Fort Worth, according to the city 2021 drinking water report.
The Dallas/Fort Worth station averages 29 freezes per season, so frozen pipes are worth planning for. Insulate exposed lines and know where your main shutoff is.