Creek water and drain backups come first in Haltom City
Big Fossil Creek drains 74.7 square miles and flows southeast through Richland Hills and Haltom City before reaching the West Fork Trinity River. On September 7, 1962, it produced the largest flood in Richland Hills since at least 1900, according to the U.S. Geological Survey. That history is why Haltom City homeowners should ask about drainage before they assume a wet floor is only a plumbing problem.
When storm runoff or creek water enters a house, the water is usually contaminated. Our crews follow the contaminated-water process described on the flood damage restoration page, and they start with safety, extraction and sanitizing before any drying begins.
Emergency dispatch for Haltom City, around the clock
24/7 dispatch
Calls are answered at any hour. Same-day response is available when crews are free, and we never promise a specific arrival time.
Where we work
Along Highway 26, Highway 377, State Highway 121, State Highway 183 and Interstate 820, and in every address in 76117.
Also serving
Part of North Richland Hills also uses 76117, so the same line serves both sides of the border.
Emergency dispatch for Haltom City is available around the clock.
What to do when water is spreading in Haltom City
If a drain is backing up or water is entering from outside, treat it as an emergency. Do not wade through it, and call the utility or 911 for any gas or electrical risk. Read emergency water removal if a pipe burst.
Stop the source
Close the main water valve if a pipe is the source. If water is coming in from outside, do not try to stop it by hand.
Power and safety
Keep out of flooded rooms, and cut power at the panel only if you can reach it standing on dry ground.
Protect what you can
Move documents, electronics and photos to higher shelves and pull small rugs out of the water.
Then call the line
Tell the dispatcher whether the water came from a pipe, a drain or outside, since each path changes the plan.
Water still spreading in Haltom City?
Call the 24/7 line. Scope and price are explained before work starts.
What the city says about its water, sewers and drainage
Since the late 1980s, Haltom City has purchased all of its drinking water from the City of Fort Worth. The system has 12 million gallons of storage and an average daily demand of 8 million gallons. The sewer division cleans more than half a million feet of sanitary sewer main every year.
The stormwater division clears open waterways, flood control ponds, bridges and culverts and cleans storm sewer pipes and inlets. Public Works takes calls at 817-834-9036. If a street drain or culvert is clogged outside your house, report it to the city, and call us for water that has already entered.
A city surrounded by neighbors
Haltom City is surrounded almost entirely by Fort Worth, North Richland Hills, Watauga and Richland Hills, and it sits about six miles from downtown Fort Worth. It was incorporated on July 5, 1949, so many of its houses are older than neighboring suburbs. Birdville, the first county seat of Tarrant County, is a historic community in the area, and Birdville ISD serves most of the city.
Older housing stock means more chances for failing supply lines and aging drains, so a crew may recommend a plumbing inspection after a loss. If your water is from a slow leak, water damage cleanup and mold remediation cover the follow-up.
Which paths water takes in Haltom City
| Path | Water type | First move |
|---|---|---|
| Burst or failed supply line | Usually clean at first | Close the main valve and call |
| Sewer or drain backup | Contaminated | Stay out, call the utility and then the line |
| Storm runoff or creek overflow | Contaminated | Stay out, call for extraction and sanitizing |
| Slow leak behind a wall | Hidden moisture | Moisture readings and a drying plan |
Haltom City on the map
Nearby towns
Our crews also cover Hurst to the east of Haltom City and Colleyville farther northeast along Highway 26. All of them use the same dispatch line. To reach a dispatcher, call (817) 623-9267.
Questions we hear from North Richland Hills homeowners
Yes. The line is answered 24/7, and same-day response is available when crews are free. We do not promise a specific arrival time.
Yes. Haltom City uses 76117, and we serve it from the Highway 26 corridor to the homes near Interstate 820. Part of North Richland Hills shares 76117, and we serve that side too.
Big Fossil Creek runs through Haltom City, and the USGS documented a major flood on it on September 7, 1962. Check the FEMA flood map for your address and ask your insurer about flood coverage.
The city has purchased all of its drinking water from the City of Fort Worth since the late 1980s.
The city stormwater division maintains storm sewer pipes, inlets and culverts. Call Public Works at 817-834-9036 for drains outside your property.